Shipping policy

Shipping Policy

Last Updated: 21/02/2026

1. Overview

At Eternal Feather Jewellery, every piece is carefully handmade and prepared with care. Because of the handcrafted nature of our products, shipping times may vary.

By placing an order with us, you agree to the shipping terms outlined below.

2. Processing Time

Orders are typically processed within 1–5 business days after payment confirmation.

Processing time does not include shipping time.

During peak seasons, sales events, or high order volume periods, processing may take slightly longer.

3. Shipping Timeframes

Our average delivery time is:

6–15 business days

However, in certain circumstances, shipping may take up to 30+ business days.

Delays may occur due to:

  • High seasonal demand

  • Customs processing (for international orders)

  • Postal carrier delays

  • Weather disruptions

  • Global supply chain interruptions

  • Incorrect or incomplete shipping information

Delivery timeframes are estimates and are not guaranteed.

4. International Shipping

We ship to multiple countries. International customers are responsible for:

  • Any customs duties

  • Import taxes

  • VAT charges

  • Handling fees

These charges are determined by your country’s customs authority and are not included in our product prices or shipping costs.

5. Order Tracking

Where available, tracking information will be provided once your order has shipped.

Please allow several days for tracking updates to appear in the carrier’s system.

6. Delayed Shipments

If your order has not arrived within:

  • 15 business days — please allow additional time as delays can occur.

  • 30 business days — contact us and we will investigate your shipment.

We are not responsible for delays caused by postal carriers, customs, or external factors beyond our control. However, we will assist in resolving delivery issues where possible.

7. Incorrect Address Disclaimer

It is the customer’s responsibility to ensure that shipping information is accurate.

If an order is returned due to an incorrect address provided by the customer:

  • The customer will be responsible for reshipping costs.

  • Refunds may exclude original shipping fees.

8. Lost or Stolen Packages

Eternal Feather Jewellery is not responsible for:

  • Lost packages marked as delivered

  • Stolen packages after confirmed delivery

If your tracking shows delivered but you have not received your parcel:

  • Check with neighbours

  • Contact your local postal office

  • Contact the carrier directly